Atención clientes / Customer Service Agent

Descripción del lugar

Requisitos mínimos
Essential

Qualifications & Knowledge

· English at advanced level as must.
· Fluency in spoken and written English
· Travel industry and/or Call Centre experience (desirable).
· Experience working in a customer facing role (required).
Experience, Skills and Behavioral Requirements

· Strong communication, interpersonal and client relationship
management skills.
· Good negotiating and influencing skills.
· Accuracy, research skills and attention to detail.
· Ability to anticipate and solve problems.
· Team working skills.
· Stamina and persistence.
· A "can do" approach.
· Ability to organise and plan effectively and to prioritise tasks to
manage multiple activities and meet deadlines.
· Ability to work under pressure and to tight deadlines.
· Willingness and ability to take ownership for decisions.
· Initiative to achieve the best result.
· Computer literate. Basic knowledge of computer usage: Windows
applications, email, and internet. Learn the company internal
software use.

Observaciones

Key responsibilities

· Control a call through effective communication technique - call management.
· Build customer relationship by listen actively, question appropriately and by providing update and feedback.
· Adapt to and handle changing situations and environments.
· Resolve conflicting situations by effectively using the interpersonal skills.
· Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
· Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level - manage stress.
· Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
· Negotiate effectively.
· Organize information and data.

Benefits offered:

- Private medical insurance
- Life insurance
- Canteen meal tickets
- Agreement with gym
- Medical checkup per year
- Training opportunities
- Employee assistance program
- 23 annual leave + extra days (parental leave, lactation, marriage)
- Game room
- Company events