Financial Customer support assistant

Descripción del lugar

We are looking for a new teammate to be part of our Business Financial Service team based in Palma. As a part of the team you will be working very closely with our colleagues, specially our users of the financial ERP in our worldwide destinations. The role will be responsible for solving and answering the user financial queries and suggest innovative ideas to improve our financial ERP.

If you enjoy accounting, financial processes and customer care, we are waiting to meet you!!

As a Financial Customer support assistant, you will be involved in the different tasks:

• Answering questions regarding the financial application in a professional, friendly and efficient manner working closely with the user to ensure we are providing solutions that meet their needs.
• Provide accounting/financial support and trainings related to the financial ERP to the users.
• New user configuration setup.
• Identify critical issues that may affect other users.
• Stay update of current technologies, design or any other change/new functionalities of the financial ERP.
• Suggest innovative ideas to improve the financial ERP and improve the user´s experience.
• Ensure timely completion of user´s queries.
• Collaborate on projects.

Idiomas

• Inglés - C1 - Requerit