JOB DAY UIB 2022 - Guest Relation Manager - Kimpton Mallorca

  • Hace 2 meses
  • Islas Baleares, ESPAÑA
  • 3757

Número de places




Tipus de contracte

Indefinido tiempo completo

Descripció del lloc

What?s the Job? As Guest Experience Manager, you?ll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You?ll report to the Front Office Manager Manager. Your day-to-day - Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. - Accommodating general and unique requests. - Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. - Provide information on hotel services and facilities. - Answer phones in a prompt and courteous manner. - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. - Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

Estudis obligatoris

  • Administración de Empresas y Turismo
  • Turismo