Oferta de treball IT Helpdesk Technician
|Tipus d'oferta||Oferta de treball|
|Activitat de l'empresa||Informàtica|
|Tasques / funcions||We are looking for an IT Helpdesk Technician to join our team in Palma. Under general direction, the IT Help Desk department provides first and second level support to end users for PC and server applications, and hardware. May interact with network services, Microsoft environments, Cloud Services, and overall first level support.
Maintain PC, hardware, printers, beamers, scanners, tablets, mobile devices.
Knowledge of Mobile OS (Android, iOS, Windows Phone).
Administration of mobile devices through MDM (Airwatch by VMWare).
Participate in special projects such as OS migrations, computer/office equipment moves, repair/maintenance of printers and PCs, installation and configuration of desktops, laptops and telecom devices.
Must participate in an on-call rotation to be available after hours/weekends if problems arise or special projects need to be completed.
Troubleshoot network connectivity issues.
Accomplishment of SLA.
Develop and encourage proactive customer service practices.
Document all issues and help develop best practice processes.
Certificate of Higher Education (CFGS).
Experience in Help Desk/Support field.
Strong Knowledge of PC/Windows.
Strong Knowledge of MS Office suite, and Office 365.
Experience providing remote support and using incident management tools.
Experience supporting Windows in an Active Directory environment.
Good understanding of common network services (DNS, DHCP, FTP, WDS, SMTP...).
Ability to process information logically and solve problems, and prioritize tasks efficiently.
Ability to communicate effectively with technical and non-technical staff.
Ability to work on multiple tasks/projects at the same time.
Strong communication skills, both oral and written with good English.
Knowledge of MacOS.
ITIL knowledge is a plus.
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