Botones (seasonal) - Kimpton Aysla Mallorca

Descripció del lloc

As Bellboy you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.
Reports to the Front Office Manager.

Your day-to-day:

- Greet all guests upon arrival.

- Assist guests with luggage to their rooms promptly when checking in and upon checking out.

- Promote all hotel functions and facilities.

- Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.

- Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.

- Remove trash, papers, cans, bottles, cups, etc., in lobby area.

- Assist guest with general information when Front Office is not available.

- Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).

- Polish and clean bell carts daily.

- Assist guests into automobiles or taxi.

- Prevent entrance of unauthorized or undesirable persons.

- Quickly respond to guest requests in a timely and friendly matter.

Idiomes

• Anglès - B2 - Requerit