Front Office Agent (seasonal)

  • Fa 14 dies
  • Illes Balears, Espanya
  • 10358

Número de places




Tipus de contracte

Durada determinada a temps complet


21.000 €-27.000 €



Àrea funcional


Descripció del lloc

As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Reports to the Front Office Manager.

Your day-to-day:

- Be the warm welcome that kicks off a memorable guest experience!
- Support the Front Office Supervisors in all required tasks.
- Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.

Estudis obligatoris

  • Administració d'Empreses
  • Administració d'Empreses i Dret
  • Administració d'empreses i gestió de la innovació i màrqueting i comunidades digitals
  • Administració d'Empreses i Turisme
  • Administració i Direcció d'Empreses
  • Administració i Direcció d'Empreses i Marketing
  • Ciències actuarials i financeres
  • Ciències Empresarials
  • Comptabilitat i Finances
  • Direcció Hotelera
  • Direcció Hotelera Internacional
  • Doble titulació: grau de Turisme i Protocol
  • Economia
  • Economia i Turisme
  • Empresa i Tecnologia
  • Empresarials
  • Turisme

Requisits obligatoria

  • Cotxe propi
  • Carnet de conduir